When analyzing your survey data, reviewing member comments should be part of your analysis. Member comments can help fill in the gaps and provide meaningful insights that compliment your KPIs. In this article, we will identify which reports to use when analyzing member comments. Member Experience Improvement Plan …
Capturing feedback from your members with MemberView surveys is a great way to monitor the member experience and to stay proactive in managing and improving that experience. This likely includes data analysis, identifying trends in the data and comments, and pushing forward changes to improve the member experience. A…