The Branch/Dept Snapshot report is unique from all other MemberXP reports. Unlike other reports - which organize survey results by employee and their assigned coach team - this report groups surveys by the Branch or Department where the experience took place. This location-based grouping offers great benefits: it all…
When analyzing your survey data, reviewing member comments should be part of your analysis. Member comments can help fill in the gaps and provide meaningful insights that compliment your KPIs. In this article, we will identify which reports to use when analyzing member comments. Member Experience Improvement Plan …