E-mail Systems - The Basics

Understanding the basics of email systems is helpful to aid in proper e-mail deliverability. Most e-mail systems contain what is called an SPF record or Sender Policy Framework. This is an email validation protocol designed to allow receiving mail exchangers to verify that incoming mail from a domain comes from an IP Address authorized by that domain's administrators. It was developed to help combat email spoofing.

Think of this SPF record as the "home or guaranteed address" of a domain. Many email systems are setup to look for that SPF record. Typically, this SPF record is stored in the headers of an email, which will acknowledge back to the email system "this is legitimate." 

The Fix

Because MemberXP uses an external software system for their ticketing system, we recommend you modify your Domain Name System (DNS) by updating your SPF. This will help to ensure that you receive our emails coming from our help desk. 

If this is the first time you are adding the SPF, the record should look as follows:

If you already have an SPF defined, then simply use the "Include" Qualifier: