Setting Up Alerts
You can set up and modify real time alerts in your MemberXP profile. If you wish to be notified when members request follow-up or when a mystery shop has been completed - setting up alerts is for you!
Each user on your team can set up their own alerts to meet the needs of their role. Any alerts that you set up will only impact your personal profile.
MemberXP offers the following alert options -
Your alert options may be limited dependent on which program or questions you are using
- Shop Email Notification (MemberShoppers Only) -
- Receive alerts when new shops are completed
- Receive alerts when new shops are completed
- Survey Low Score Alert -
- Receive alerts when members give you a low score
- Standard low score thresholds are as follows (Low score thresholds for alerts can be customized)
- NPS below 9 (Passive or Detractor)
- MES below 6
- Overall satisfaction below 4
- Standard low score thresholds are as follows (Low score thresholds for alerts can be customized)
- Receive alerts when members give you a low score
- Survey Follow Up Request –
- Receive alerts when members request follow-up on their survey
- Receive alerts when members request follow-up on their survey
- Survey Additional Information Request –
- Receive alerts when members request additional information on a product or service on their survey
- Receive alerts when members request additional information on a product or service on their survey
- Survey Custom Question Request –
- Receive alerts when members respond to a custom question with a response that you would like to be informed of
- Receive alerts when members respond to a custom question with a response that you would like to be informed of
- Survey Social Media Alert –
- Receive alerts when members intend to leave a review on social media
- Receive alerts when members intend to leave a review on social media
- Survey Testimonial Alert –
- Receive alerts when members agree to share their comments as a testimonial
- Receive alerts when members agree to share their comments as a testimonial
- *Perfect Score Alert –
- Receive alerts when employees receives perfect scores on their survey
- Net Promoter Score (NPS): 10
- Member Effort Score (MES): 7
- Total Experience Score (TES): 5
- *This alert must be turned on from the MemberXP backend. Once enabled, your users must opt-in for this alert to be sent. Please submit a Help Desk ticket to enable this alert.
- Receive alerts when employees receives perfect scores on their survey
How to Set Up
Click on the white arrow to the right of your name to expand the menu and select Edit Profile
Under the Personal Information tab, enter your email address. MemberXP will send your alerts to the email provided in this field.
Under the Notifications tab, select which alerts you would like to opt in to receive. Then, select Click to Submit to save your selections when you are finished.
